Refund policy
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at whdynamiclegacy@yahoo.com.my. Please note that returns will need to be sent to the following address: 15 ,15, 17, 17A ,19 & 19A ,JALAN 4/12 ,SEKSYEN 4 ,43650 ,BANDAR BARU BANGI ,SELANGOR
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at whdynamiclegacy@yahoo.com.my.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at whdynamiclegacy@yahoo.com.my.
We want you to be satisfied with every purchase.
If you are not fully happy with your household or electrical appliance, please review our policy below.
1. Return Eligibility
Returns are accepted within 7 days of receiving your order.
The item must be unused, in original packaging, and include all accessories, manuals, and warranty cards.
Proof of purchase (receipt or order number) is required.
2. Non-Returnable Items
We do not accept returns for:
Used, installed, or physically damaged items.
Products with missing parts or packaging.
Clearance or promotional items marked “No Return / No Exchange.”
Consumable parts (e.g. filters, bulbs, or batteries).
3. Defective or Faulty Products
If your item is defective within 7 days of purchase, we’ll arrange for a replacement or repair, depending on stock availability.
After 7 days, warranty claims will follow the manufacturer’s warranty policy.
4. Refunds
Once your return is approved and inspected, your refund will be issued via the original payment method within 7–14 working days.
Shipping fees are non-refundable unless the item was defective or wrongly delivered.
5. Contact Us
For any return or refund request, please contact our team:
📧 Email: whdynamiclegacy@yahoo.com.my
📞 WhatsApp: +60173712566